SHIPPING

Once you have placed an order you will receive an order confirmation and shipping details. All orders are processed within 2-5 days. You will be notified as soon as we ship with tracking information. Your order will be shipped via DHL. All solid gold orders are fully insured until arrival.

All prices shown on the site are in US Dollars and do not include taxes/duties that may incur at customs for overseas customers upon receipt. Please note that you are liable for all import duties and local taxes levied by your country. Import duty or tax costs will be invoiced or presented to you upon arrival.

If your postal code falls under the list of remote areas, additional surcharge will apply. We may contact you before processing your order.

Domestic
Delivery takes 1-3 working days.

International
Standard delivery takes 7-20 working days.
Express delivery takes 2-7 working days.

* Delivery time is an estimate excluding possibilities of delays that may happen due to customs or carriers and depends on your destination.


RETURNS

All sales are final. We do not accept returns or exchanges.
If you have any questions, please contact us at contact@tawan-c.com


DAMAGED ITEMS

If for any unfortunate reasons you receive a damaged item, please contact us at contact@tawan-c.com within 48 hours upon receiving with photos and a description of the damage.